Client Care Specialist – Phone Receptionist “Back of House”

Wheat Ridge Animal Hospital is looking for a Client Care Specialist – Phone Receptionist “Back of House” Client Care to join our team.

Responsibilities and duties:

· Welcome our clients in a friendly, helpful, and compassionate manner over the phone
· Prepare and review documents and medical records accurately and completely
· Educate and advise clients regarding Wheat Ridge Animal Hospital services and practices
· Process appointments, emergencies, and client requests while ensuring the highest quality of care and                 satisfaction for our clients at all times.
· Process admissions and discharges accurately; schedule follow up appointments as necessary
· Process invoices and payments accurately
· Update and maintain client/pet records and files in accordance with Wheat Ridge Animal Hospital legal                 requirements
· Assist with other administrative duties such as scanning, faxing, emailing, for example

Skills and Qualifications:

· Cultivate a positive atmosphere, and demonstrate a friendly and courteous attitude with all coworkers throughout the hospital to maintain a cohesive work team
· Maintain excellent communication skills to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
· Must have the ability to multitask, prioritize, and delegate
· Demonstrate proficiency in computer skills
· Must be organized and detail-oriented to ensure efficiency and accuracy in all transactions
· Able to work in high-stress situations and exercise good judgment as needed
· Present a neat, well-groomed appearance

Schedule: Full-Time position,  Monday through Friday, with five 8 hour shifts

Salary: $18.00 – $22.00 / hour, based on experience

Benefits: 

• Uniformed provided and yearly uniform allowance
• Discount on veterinary care for your furry family
• Learning and growth opportunities
• Top-notch employee referral bonus program
• 401k retirement plan options with company match for full-time team members
• Medical, vision, and dental insurance options for full-time team members
• Basic life insurance provided at no cost and other benefit options available for full-time team members
• Paid time off and paid holidays for full-time team members

Wheat Ridge Animal Hospital is Hiring… and so is everyone else. So, what is unique about our hospital?

Every aspect of our organization links to one key tenet, which is to provide compassionate and optimal patient care. With this as the epicenter of our mission, our culture consists of respect, compassion, understanding, and teamwork.

We have a long-standing and national reputation of gold standard medicine, supported by both the education and training of our team members, along with top-of-the-line equipment needed to keep stride with the advancements in veterinary medicine.

Wheat Ridge Animal Hospital provides an internal community that supports work-life balance, employee learning and engagement, and personal and career development; we also are committed to external community involvement, which encompasses fellow veterinary establishments and shelters, city eco-sustainability actions, support of local businesses, and law enforcement pet care.

We are not just a corporation, we are an entity, a living, breathing, growing organism that can only thrive when comprised of great team members.

Apply today to learn how Wheat Ridge Animal Hospital can be your next career home!

Location: 10140 W 44th Ave, Wheat Ridge, CO 80033 (this is an in-hospital position, not remote/hybrid eligible)

Apply today to learn how Wheat Ridge Animal Hospital can be your next career home!

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

#SUPPORT

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Applicants must be authorized to work in the U.S. Veritas does not currently sponsor applicants for work Visas, except for TN or E-3 Visa.

All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.