Client Care Representative – Front Desk
Location: Wheat Ridge, CO
Category: Client Care & Support Careers
Job ID: BJw7s88MkW
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Wheat Ridge Animal Hospital is excited to announce we are looking to add a Front Desk Client Care Representatives to our team!
How you’ll make a difference:
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Educate and advise clients regarding Wheat Ridge Animal Hospital services and practices
- Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
- Process admissions and discharges accurately; schedule follow up appointments as necessary
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with Wheat Ridge Animal Hospital legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing, for example
What you will bring:
- Experience working within the veterinary industry; customer service background, enrollment in veterinary program, or other animal industry experience accepted as well
- Cultivate a positive atmosphere, demonstrate a friendly and courteous attitude with all coworkers throughout the hospital to maintain a cohesive work team
- Maintain excellent communication skills to ensure professionalism and effectiveness in all interactions with clients and coworkers throughout the hospital
- Must have the ability to multitask, prioritize, and delegate
- Demonstrate proficiency in computer skills
- Must be organized and detail oriented to ensure efficiency and accuracy in all transactions
- Able work in high stress situations and exercise good judgment as needed
- Present a neat, well-groomed appearance
Schedule: Several different full-time positions to choose from. All are four 10-hour shifts
- Schedule #1: Monday 11:00am – 9:00pm, Thursday to Saturday 1:00pm – 11:00pm
- Schedule #2: Sunday to Wednesday 2:00pm – 12:00am
- Schedule #3: Tuesday 11:00am – 9:00pm, Thursday to Saturday 2:00pm – 12:00am
Salary: $18.00 – $22.00/hour, based on experience
Benefits:
- Discount on veterinary care and pet insurance options for your furry family
- Mental health support with Talkspace
- Uniform allowance
- Learning and growth opportunities
- Continuing education support for licensed team members
- 401k retirement plan options with company match
- Medical, vision, and dental insurance options – some plans may be paid up to 100%
- Basic life insurance provided and other voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Paid time off for full-time team members
Every aspect of our organization links to one key tenet, which is to provide compassionate and optimal patient care. We have a long standing and national reputation of gold standard medicine, supported by both the education and training of our team members, along with top-of-the-line equipment needed to keep stride with the advancements in veterinary medicine.
With this as the epicenter of our mission, our culture consists of respect, compassion, understanding, and teamwork.
Wheat Ridge Animal Hospital provides an internal community that supports work-life balance, employee learning and engagement and personal and career development; we also are committed to external community involvement, which encompasses fellow veterinary establishments and shelters, city eco sustainability actions, support of local businesses and law enforcement pet care.
We are not just a corporation, we are an entity, a living, breathing, growing organism that can only thrive when comprised of great team members.
Location: 10140 W 44th Ave, Wheat Ridge, CO 80033
Apply today to learn how Wheat Ridge Animal Hospital can be your next career home!
#SUPPORT
Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
Applicants must be authorized to work in the U.S. Veritas does not currently sponsor applicants for work Visas, except for TN or E-3 Visa.
All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.
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